Refund Policy for Online Purchases

Our refund policy is in addition to your rights under the Australian Consumer Law. We want you to shop with confidence, so if something isn’t right, we’re here to help.

If you purchased an item and it is faulty, damaged, not as described, or doesn’t meet consumer guarantees, you may be entitled to a refund, replacement. Please contact us as soon as possible with your order details and a description of the issue.

Change of Mind
We do not offer refunds for change of mind purchases unless required by law. However, we may offer a store credit or exchange at our discretion, provided the item is returned in its original, unused condition with all packaging intact.

How to Request a Refund
To request a refund, please contact our customer support team within 7 days of receiving your order. Be sure to include your order number, photos (if applicable), and a clear explanation of the issue.

Return Shipping
If the product is deemed faulty or incorrect, we will cover the cost of return shipping. For all other returns, the customer is responsible for return postage unless otherwise stated.